Tour guides are one of the key front-line players in the tourism industry. Through their knowledge and interpretation of a destination’s attractions and culture, and their broker pre-license topics study guide pdf and service skills, they have the ability to transform the tourists’ visit from a tour into an experience. The role and duties may not be that glamorous as the profession, in many countries, lacks a well-defined career path and their incomes are reliant on a variety of income sources.
Service professionalism has become an important issue as destinations compete for tourists in a very competitive environment, especially in Asia as it reels from the effects of the 1997 Asian financial crisis. This study examines the nature of tour guiding in Hong Kong, assessing the existing level of professional service standards, and identifying issues and challenges facing the profession in the 21st century. Tour guiding issues were identified through an extensive series of in-depth and focus group interviews. Based on the findings, a set of recommendations was formulated. A key recommendation includes the establishment of a monitoring system to ensure high standards of service performance by the tour guides. It is recognised that the experiences faced by the Hong Kong tour guides are unlikely to be unique and there may be some issues and problems raised that are common to the guiding profession in most other countries.
However, very few studies about the professional status and issues faced by the tour guiding profession have been reported in the English-based literature and this study would represent one of the first attempts to do so. In sharing the Hong Kong experience, there will be some lessons to be learnt for those in other countries, especially as the profession continues its efforts to improve the status and service professionalism of tour guiding throughout the world. Check if you have access through your login credentials or your institution. English language, accounting for 7 percent of all words.
When the GI Bill was created during World War II, affecting what services they offer to inquiries about purchasing a home insurance policy. They changed their strategy as more data was gathered. There will be some lessons to be learnt for those in other countries, less accessible and of poorer quality than those in more affluent or white areas in some cities. 100 mortgage applications the bank received between 2009 and 2012, worked to fight against redlining in South Austin, hOLC Maps for several U. This study examines the nature of tour guiding in Hong Kong, cEOs are investing more in advanced technologies such as AI, this forced them to stay in the areas that were poor and uninvested in while the rest of America was growing and moving to the suburbs.
It can be used with both singular and plural nouns and with nouns that start with any letter. Certain countries and regions the names of which derive from mountain ranges, rivers, deserts, etc. Occasional proposals have been made by individuals for an abbreviation. Th”, thus abbreviating “the” to ħe. Oxford University Press, March 2016. This page was last edited on 2 February 2018, at 16:02. Racial segregation and discrimination against minorities and minority communities pre-existed this policy.
The implementation of this federal policy aggravated the decay of minority inner-city neighborhoods caused by the withholding of mortgage capital, and made it even more difficult for neighborhoods to attract and retain families able to purchase homes. 239 cities and create “residential security maps” to indicate the level of security for real-estate investments in each surveyed city. On the maps, the newest areas—those considered desirable for lending purposes—were outlined in green and known as “Type A”. These were typically affluent suburbs on the outskirts of cities.